Showing posts with label Google Apps. Show all posts
Showing posts with label Google Apps. Show all posts

Thursday, September 2, 2010

Could you make the switch from Outlook to Gmail...?

Google are a smart bunch of guys - this is common knowledge to most people who know even a small amount about IT and the internet.
One of their attempts at being really smart is their Google Docs offering, which is available free of charge if you have a (free) Gmail account.

If you have never used Google Docs before and you have a Gmail account, look out for the "Docs" link up at the top of the screen next time you are logged into Gmail.

Anyway, long story short is that Google Docs is essentially the beginning of a cloud-based suite of software that eventually aims to supercede the likes of Microsoft Word, Excel and Powerpoint.
Nice idea Google, but could that really happen in the working world?

I have also had experience with people in the workplace who have been switched over to Google Apps, which is the corporate Google offering which aims to replace Microsoft Exchange, which has been a tried, tested and proven corporate solution.
I must say that user resistance to something other than Outlook is simply huge - even though Google Apps can do most of what Microsoft Office and Microsoft Exchange can do.

People see an interface that they do not recognize and it seems like they get a bit spooked... and the problem is that some of their being spooked is actually justified.

Google are selling their Google Apps solution in a very aggressive manner, by basically trying to alter user mindsets from a largely local, Microsoft Office-based solution, to a largely cloud, Google Apps-based solution.
While this is great in theory, Google Apps still falls short of the mighty MS Office / Microsoft Exchange on many counts. Niggles and irritations abound if you try to integrate Google Apps into Outlook - corrupted meeting requests, mysterious Unread items all over the place, mail from decades ago suddenly reappearing in your Inbox... it can quickly add up to a lot of users suddenly feeling a little peeved about migrating from the tried and tested solution that is Microsoft Office.

The positive flip side of this confusing little coin is that Google are a hugely proactive company, and this means a process of continuous improvement, development and therefore frequent updates and additions to their products.
They are constantly listening to customer feedback and altering their offerings accordingly, wherever possible. Could you ever see a company like Microsoft doing that...? Sure, Microsoft do release Service Packs, hotfixes and the like, but no way as frequently as Google do.

I guess only time will tell if the cloud will get the better of the traditional Microsoft Office suite - while Google Docs cannot offer the sophistication and full functionality of its' Microsoft counterparts, it does allow a user to work on documents, spreadsheets and presentations live on the web, from anywhere in the world, while collaborating in real-time with colleagues, friends and other contacts who can be thousands of miles away at the same time... it's powerful stuff by any standard.

Don't think that Microsoft are taking this lying down - they have their very own cloud strategy called Windows Azure which has already attracted tens of thousands of customers, although it is more geared towards developers.

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